FAQ
Answers for Facebook Live sellers
Everything you need to know before joining the CommentRescue waitlist.
Getting started
What is CommentRescue?+
CommentRescue is a tool for Facebook Live sellers that detects high-intent comments and suggests in-stock product alternatives when items sell out—helping you recover sales that would otherwise be lost.
Who is it for?+
It’s built for Facebook Live sellers—especially clothing, beauty, and product-based businesses that deal with limited sizes, colors, and inventory during streams.
How do I get access?+
CommentRescue is currently in waitlist. Join with your email and we’ll invite you when early access opens.
During a live
Do I have to change how I host?+
No. You present products as usual. CommentRescue watches the comment feed and surfaces intent and alternative suggestions for you or your team to act on.
Are replies sent automatically?+
Suggested replies are drafts you control. You (or a moderator) review and send them so messaging stays on-brand.
What if I don’t have a good alternative?+
You’ll still see the high-intent comment so you can respond personally—offer a waitlist, restock note, or related item when it makes sense.
Waitlist & support
When will CommentRescue launch?+
We’re onboarding sellers in waves. Waitlist members hear first—join to get notified as soon as a spot opens.
Is there a cost to join the waitlist?+
No. Joining the waitlist is free and doesn’t commit you to anything.
How do I get help?+
Email us anytime via the Contact page. We’re happy to answer questions about the product and early access.
Still have questions?
We’re happy to walk through how CommentRescue fits your live setup.